ef cooling US is a fast-growing manufacturer of process chillers, used in precision applications supporting digital printers, lasers, and industrial coating among many others.  Based in Switzerland for 58+ years, ef cooling has a global footprint.  We value flexibility, commitment to customer service and a positive “can-do” attitude.  On-going product training is provided, as is the opportunity to advance with the company.  This position is a critical part of a small team operating in the US and serving the North American market.  It requires strong interpersonal / phone skills, diagnostic abilities, and HVAC and electrical experience.

​

Job Responsibilities:

• Talk to customers over the phone to help diagnose problems

• Installs and tests chillers to make sure they work correctly.

• Follows installation and operation guidelines and files paperwork properly.

• Responds to service requests and can travel to do customer site repairs.

• Uses diagnostic tools to determine repair plans.

• Teaches customers how to use their chillers.

• Escalates issues to managers promptly and as appropriate.

• Knows how to use the necessary tools and equipment.

• Writes and files service reports after every job.

• Collaborates with managers and other service technicians.

• Follows all company policies and procedures.

• Adheres to safety regulations and industry standards.

 

Work Hours and Benefits:

This full-time position is based in Westland, MI a suburb of Metro-Detroit.  Standard working hours are 9:00am – 6:00pm, Monday – Friday.  Travel is required and estimated at 30%.  Full benefits (after 90-day probation period) include health / dental / vision insurance, paid time off, retirement benefits (401K), and professional development & certification stipends.

​

Qualifications:

• Previous chiller experience preferred

• HVAC-R certified

• Electronic and electrical diagnostic capability preferred

• Learns new skills quickly.

• Excellent customer service skills both over the phone and in person.

• Enjoys collaboration and teamwork while in the office and also working alone at a customer jobsite.

• Demonstrates time management, problem-solving, and organization skills.

 

Education and Experience Requirements:

• A high school diploma or equivalent is required.

• Refrigeration and/or electrical certification is preferred.

 

We are excited to receive any / all applications via the link provided on this site.

gerald.wilson@efcooling.us