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Refrigeration Service Technician

ef cooling US is a fast-growing manufacturer of process chillers, used in precision applications supporting digital printers, lasers, and industrial coating among many others.  Based in Switzerland for 58+ years, ef cooling has a global footprint.  We value flexibility, commitment to customer service and a positive “can-do” attitude.  On-going product training is provided, as is the opportunity to advance with the company.  This position is a critical part of a small team operating in the US and serving the North American market.  It requires strong interpersonal / phone skills, diagnostic abilities, and HVAC and electrical experience.

Job Responsibilities:

  • Talk to customers over the phone to help diagnose problems

  • Installs and tests chillers to make sure they work correctly.

  • Follows installation and operation guidelines and files paperwork properly.

  • Responds to service requests and can travel to do customer site repairs.

  • Uses diagnostic tools to determine repair plans.

  • Teaches customers how to use their chillers.

  • Escalates issues to managers promptly and as appropriate.

  • Knows how to use the necessary tools and equipment.

  • Writes and files service reports after every job.

  • Collaborates with managers and other service technicians.

  • Follows all company policies and procedures.

  • Adheres to safety regulations and industry standards.


Work Hours and Benefits:

This full-time position is based in Westland, MI a suburb of Metro-Detroit.  Standard working hours are 9:00am – 6:00pm, Monday – Friday.  Travel is required and estimated at 30%.  Full benefits (after 90-day probation period) include health / dental / vision insurance, paid time off, retirement benefits (401K), and professional development & certification stipends.


  • Previous chiller experience preferred

  • HVAC-R certified

  • Electronic and electrical diagnostic capability preferred

  • Learns new skills quickly.

  • Excellent customer service skills both over the phone and in person.

  • Enjoys collaboration and teamwork while in the office and also working alone at a customer jobsite.

  • Demonstrates time management, problem-solving, and organization skills.


Education and Experience Requirements:

  • A high school diploma or equivalent is required.

  • Refrigeration and/or electrical certification is preferred.


We are excited to receive any / all applications via the link provided on this site.

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